Customer Support
If you are having mails bounced because of a mail server blacklist, here is the
explanation and cure.
Having problems connecting to the Customer Desk? There are two possible
reasons.
A new version of THOR has been released, get the upgrade now.
Fetch news with THOR
Some people have found they cannot get news with THOR after the recent changes to the news server.
The symptoms are continuous modem activity followed by an error. This is caused by the server
telling THOR that all the newsgroups are new, and sending the full list instead of only those
that are really new.
The solution is to download this file,
unarchive it and execute ResetNewGroups from a shell.
After this, you should find that THOR will only download the names of newsgroups that really
are new to the server. You may want to do a GetConfList to get your newsgroup list back in sync.
NetConnect
If you have recently upgraded NetConnect, there are a couple of issues causing problems for a
few people. See the NetConnect FAQ
for details.
News server
U-Net have recently installed a new, faster and better, news server. The result is
that you may no longer be receiving any news, and need to alter your
news reader settings.
- If your question is Amiga-specific then send mail to support@wire.net.uk
- If your question is of a more general nature, such as a service or modem problem, then send mail to support@u-net.com
- For an open discussion of an Amiga related matter, see the newsgroup u-net.support.amiga
- For an open discussion of a general matter, see the newsgroup u-net.support
- If you are totally unable to get online or use email then call either
- Wirenet support: 01925 791716
- U-Net support: 0845 330 8100
- The U-Net Status web page provides up to date information
- The same information is available via the "finger" command by typing
finger status@status.u-net.net in a shell.
- To see this information whenever it is updated, download
this script and run it when you connect.
If you are using Dashboard, call it from User-Postconnect.
One of U-NET's mail servers is on a blacklist used by some ISPs to filter potential spam
sources. Fixing this requires a simple simple configuration
change.
All Wirenet accounts are now set up with hostname based mail. This means all mail
addressed to any user at your hostname will be downloaded together, ready for
offline sorting by your mail program's filters.
There is nothing to do to set up extra email addresses, simply use them as you
wish. The exact details of setting up filters within your email program vary with
each program. With Thor the procedure is to run CfgSortMail.thor and set up a
trigger for each address, sorting the mail for each user into a separate
conference. You can then set the outgoing mail address for each conference if you
wish.
This is usually caused by a badly created email, almost always junk mail.
The current solutions are to access your mailbox directly by
telnet and delete the offending item manually, o
r use the new WebMail service.
If you have recently experienced problems logging to U-Net, please read
the information on the new Cisco servers.
- THOR: The latest version of THOR is 2.6a.
- This fixes the Y2K bug that affects news posting. You must already have THOR 2.6
installed before you can use the update. If you are still using an earlier version,
follow the instructions for 2.6 below.
To upgrade 2.6 to 2.6a, download the
Update archive (320K),
unarchive it to RAM: and copy the files into your THOR directory. THOR 2.6a
requires the latest listbrowser.gadget so install the latest
ClassAct Update(183K)
- THOR 2.6:
- You need to download the first three of these files. The others are optional and
not needed for Internet use.
- AWeb:The latest version of AWeb is 3.3
- The AWeb 3.3 upgrade was released in October. You can download the upgrade from
the Amitrix web site.
New inline GIF, JPEG and PNG image decoders have been released for AWeb.
Download the GIF (16K),
JPEG (38K) and
PNG (39K)
updates and run the installers. These will install the decoders and allow you to
configure the various options.
You can download a demo version of
AWeb 3.2 (705K)
from Aminet. Because of the restrictions on GIF software, you will have to download the
image decoders separately from the Amitrix web site.
To use this with the Wirenet Dashboard, run the AWeb installer and select Wirenet: as the
directory to install in. Then enter the preferences in Dashboard and select the new
version for the WWW button in the User section.
Be sure you always use the latest version of
ClassAct (183K).
- AmiFTP: The latest version of AmiFTP is 1.843
- To update, download the new version and run the included installer.
- ClassAct: The latest ClassAct release is from April 1999.
- It is important to always use the most recent classes, as all of the above programs rely on ClassAct to
a greater or lesser extent.
Download the archive (183K)
and run the included installer, it won't overwrite any files unless they are out of date and need updating.
- Wirenet: Wirenet.Guide
- The latest Wirenet.guide is dated 25-Jul-97.
The main difference is the addition of some technical information and addresses.
- How do I find out more about using Thor?
- Read Thor.guide in the Thor/docs directory of your Internet installation and look at the
Thor FAQ
- My Thor database is taking up more and more disk space
- Whatever you do, do not delete or edit any files in BBS0. Instead select
Pack/Purge from the General menu in Thor. This will delete all messages older than the
configured expiry time. It is set to seven days by default, except for mail which is
set for no expiry. You can set these in the Global, System and Conference configurations.
- How do I use Miami instead of AmiTCP?
- Create a Miami directory inside your Internet directory and install your Miami files in there.
- Download one of these two config files (press shift when clicking on the link) and use the Import From Distribution menu item to import it.
- If your access telephone number ends in "1" download the settings for a static account
- If your access telephone number ends in "2" download the settings for a dynamic account
- If you have a static account, enter your IP address on the Interface page
- Enter your Login ID (hostname) and password on the Dialer page
- Enter your full nodename, i.e. hostname.u-net.com on the TCP/IP page
- Tick No "GUI on Startup" on the GUI page
- Save the settings and click on Online to check the settings
- Start Dashboard, select Prefs from the Project menu, go into the Dialer
section and set the Stack gadget to Miami
- Save the settings, quit Dashboard and restart it
- How do I set up MicroDot-II to collect my mail?
- This is covvered in the NetConnect FAQ.
- I can't download a news group list with MicroDot-II
- This is a problem with MicroDot-I. See the NetConnect FAQ for
an alternative method of downloading the newsgroup list.
- How do I use U-Net's proxy server with my Amiga browser?
- Full details on the proxy server can be found at
http://www.support.u-net.net/easyone/proxy/
To configure any of the three main Amiga browsers to use it,
follow these instructions.
- How do I create my own Home Page?
- Have a look at the U-Net information on
Personal Web Pages
There is also a good Guide to HTML
that will help you to create pages that look good on a variety of browsers.
- How do I upload it?
- Use any FTP program, not a web browser, to connect to www.hostname.u-net.com,
replacing hostname with your hostname. Use the same login details as you use
when dialing in, i.e. your hostname and password. This will put you in your own
directory on the server.
Now you upload your files, making sure your home page is called home.html
The Unix system on which the WWW server runs is case-sensitive. This means that
home.html and Home.html are treated as different files. Your home page must be
home.html (all lower case). More information on this can be found in the
U-Net instructions.
- How do I use forms on my Home Page?
- Look at U-Net's instructions for Forms on Web pages
- How do I use a counter on my Home Page?
- U-Net now supply hit counters for your home pages.
Read the instructions for setting up your own counter.
- Can I have a link to a guest book on my Home Page?
- Guest books are now available. Read the details
of how to set up and use your own, personalised, guest book.
Misc
- Can I use the new 56K modem technology with my account?
- Both the K56flex and X2 56K modems are now supported. K56 is supported on the
normal dial in numbers of 0845 3008112 and 0845 0798112.
If you use X2, dial 0845 0798120
I'm sure there is a lot more to be added to this page. If there's a question
you would like to see answered here, please mail it to support@wire.net.uk
.
This page is copyright Wirenet © 2000